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Responsible Gaming

Play with Smart and Responsible With Webet

Webet believes that online gaming is only truly enjoyable when done in a healthy and controlled manner. We provide a variety of tools and resources to help you stay in control.

Adjustable Deposit Limit Play Time Limit Self-Exclusion 24/7 Support
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Webet's Pledge to Users

We never encourage excessive gaming. Our goal is to ensure every user enjoys the platform in a responsible, safe, and enjoyable way.

Register Safely
Tools Self-Control Available

Webet provides a range of practical tools you can activate directly from your account settings to manage your gaming experience.

Daily / Weekly Deposit Limit

Set a maximum deposit limit per day or per week. Once the limit is reached, the system will automatically block further deposits until the limit period resets.

Session Play Time Limit

Set a time limit for each gaming session. You will receive a reminder as you approach the set limit, helping you maintain a healthy balance between gaming and daily life.

Temporary Break (Cooling-Off)

Need a short break? Activate cooling-off mode for 24 hours, 7 days, or 30 days. During this period, your account will be temporarily deactivated without permanently closing it.

Self-Exclusion

Long-term self-exclusion options are available for periods of 6 months, 1 year, or longer. This is a more serious step for those who feel they need an extended break from gaming activity.

Maximum Loss Limit

Set a maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the system will automatically block further play to protect your budget.

Real-Time Reminders

Enable in-platform notifications to keep you informed in real time about your play duration, amount spent, and any unusual account activity.

Quick Navigation

Helpline:
If you need immediate assistance, contact our support team via Live Chat 24/7 within the platform.

View FAQ

1 What Is Responsible Gaming?

Responsible gaming means enjoying online wagering as entertainment only — not as a source of income or an escape from life's problems. At Webet, we take this responsibility seriously and always put user well-being above all else.

Playing responsibly involves a few simple principles that can help you stay in control:

  • Set a budget before playing — only use money you can afford to lose without affecting your basic needs.
  • Treat gaming as entertainment — not as a financial strategy or a way to pay off debts.
  • Don't chase losses — if today is not your lucky day, there is no guarantee tomorrow will be better with higher bets.
  • Take regular breaks — taking a short break helps you make more rational decisions.
  • Don't play when emotionally unstable — emotional distress such as anger, sadness, or stress can lead to poor decisions.

Remember — enjoyable gaming is gaming that stays in control. Webet is here to ensure your experience remains positive at all times.

2 Recognise the Early Warning Signs

Gambling problems rarely develop overnight — they usually begin with small behavioural changes that gradually escalate. Recognising these signs early is the single most important first step.

Signs to watch out for:

Playing to relieve stress — using gaming as an escape from work, family, or financial problems.
Chasing losses — continuing to play in hopes of recovering lost money, often resulting in even greater losses.
Lying to loved ones — concealing the amount of time or money spent on gaming.
Neglecting responsibilities — work, family, or financial obligations start being neglected in favour of gaming.
Borrowing money to play — using borrowed money, credit cards, or emergency savings to fund wagering activities.
Feeling anxious when not playing — feeling uncomfortable, irritable, or anxious when unable to access the gaming platform.
Failing to stick to self-imposed limits — repeatedly exceeding the time or money limits planned before playing.

If you recognise two or more of the signs above in yourself, we strongly encourage you to use Webet's self-control tools or contact our support team immediately.

3 How to Activate Self-Control Tools on Webet

Activating self-control tools on Webet is straightforward and can be done on your own without needing to contact customer support. Follow these steps:

1
Log In to Your Account

Access your Webet account via the website or mobile app. Make sure you log in with the correct credentials.

2
Go to Account Settings

Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3
Choose Your Preferred Control Tool

Select from the available tools — deposit limits, time limits, cooling-off, or self-exclusion — based on your needs.

4
Set Value and Duration

Enter the desired limit value or duration. The system will confirm your settings via an OTP sent to your registered phone number.

5
Verification Takes Effect Immediately

Once confirmed, the set limit takes effect immediately. Limits can only be increased after a 24-hour cooling period to prevent impulsive decisions.

4 Check Yourself — Are You Playing Responsibly?

Answer the questions below honestly with yourself. This is not a formal test, but a personal reflection that can help you evaluate your gaming patterns.

Healthy Gaming Checklist

S1
Have you ever played beyond the money or time limits you set for yourself?
S2
Have you ever used money meant for essentials — such as rent, bills, or food — to play?
S3
Have family members or friends ever expressed concern about your gaming habits?
S4
Have you ever felt the need to hide your gaming activity from loved ones?
S5
Do you play to escape feelings of boredom, stress, anxiety, or depression?
S6
Have you ever tried to stop or cut back on gaming but failed?
S7
Have you ever borrowed money or sold valuables to fund your gaming activity?

If you answered "Yes" to any of the questions above, it may be time to talk to someone. The Webet support team is ready to help you without any judgment.

5 Getting Support and Help

Asking for help is a sign of strength, not weakness. Webet fully supports users who need assistance dealing with excessive gaming issues. Several support channels are available:

Webet Live Chat Support

Our support team is available 24 hours a day, 7 days a week. You can speak confidentially about any concerns related to your gaming activity.

Dedicated Email

Contact us at [email protected] with the subject "Responsible Gaming" to receive a dedicated response from our specially trained team.

Immediate Self-Exclusion

If you need an immediate break, activate self-exclusion directly from your account settings. Your account will be blocked instantly upon confirmation.

Educational Resources

Access articles, guides, and resources on responsible gaming directly through the FAQ section and help pages on your Webet platform.

Need Immediate Help? If you or someone you know is experiencing serious distress due to a gambling problem, please contact the Webet support team via Live Chat, available 24/7 within our platform. We will connect you with the appropriate resources.

Question Common

Log in to your account, go to Account Settings, and select "Deposit Limit" under the Responsible Gaming section. You can set a daily, weekly, or monthly limit as needed. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.

Cooling-off is a temporary break ranging from 24 hours to 30 days, suitable for users who want a short pause. Self-exclusion is a longer-term measure — from 6 months to several years — during which your account is fully blocked. During a self-exclusion period, you cannot create a new account using the same details.

No — self-exclusion is designed to be non-reversible until the set period has fully elapsed. This is an intentional safety feature to ensure you get adequate time away. Once the period ends, you will need to contact customer support to reactivate your account and complete a verification process.

Absolutely not. The Webet platform is strictly for individuals aged 18 and above. The registration process requires age verification through a valid identity document. Any account found to be owned by a minor will be closed immediately and all funds returned in accordance with established procedures.

Your account balance remains safe during the self-exclusion period. Your funds will not be lost. You may request a withdrawal of your available balance even while a self-exclusion is active — contact our support team to process the withdrawal request.

Yes. Family members or concerned individuals may contact the Webet support team to report their concerns. We will treat every report seriously and with full confidentiality. In cases that clearly require action, we may conduct an account review and reach out to the account holder discreetly.
Join Webet — A Platform That Cares About You

Register today and enjoy a safe, fair, and responsible gaming experience. We have the tools, support, and commitment to keep you in control at all times.

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By registering, you agree to the Terms and Conditions and Privacy Policy Webet. This platform is for users aged 18 and above only.

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